IF YOU WOULD LIKE TO RETURN AN ITEM PROVIDE US WITH A BRIEF EXPLANATION ON WHY AND LEAVE YOUR NAME & NUMBER/EMAIL AND WE’LL CONTACT YOU SOON.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 14 days after delivery.
But due to COVID-19 returns are no longer offered at this moment.
Once your return is received and inspected, we will send you an email within 24-48 hours to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days but due to COVID-19 refunds are no longer offered at this moment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded but due to COVID-19 refunds are no longer offered at this moment.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will contact you within 24-48 hours but due to COVID-19 exchanges are no longer offered at this moment.
To return your product, you should contact: firstname.lastname@example.org and wait for a corresponding email within 24-48 hours.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.